Top 3 Concerns From Auto Body Customers

17 Dec
Auto-body-repair-customers-770x389

Top 3 Concerns From Auto Body Customers

When vehicle owners are involved in car accidents, one of the first things they must do is to contact a reliable and trustworthy body shop. Review websites like Google can help folks find a good auto body shop, but after dropping off their vehicles they may have a few questions about the repair.

Here are the top three concerns heard from customers regarding their repair:

  1. Paint. One major concern from customers is the ability to get an exact paint match for the damaged areas of the vehicle. It’s important for a shop to use the latest painting systems and techniques that auto manufacturers use in the original factory paint jobs on their cars.

Repair shops can also find the colour code for the original paint by using the car’s identification plate (sometimes called the Service Parts Identification). This, along with the right techniques, can help you achieve a perfect colour match.

  1. Drivability of the vehicle. Customers have concerns about the drivability of the vehicle after the repairs are completed. Some people worry that after a few minor drives will affect the fresh paint work or the alloy that is now nice and shiny. Peterborough Body Repair offers 1 Year Quality Guarantee on all our work, so you can drive easy.
  2. Frame damage. If the customer’s vehicle was towed to the auto body shop in a twisted wreck, they want to know if the shop has the ability to repair frame damage the vehicle may have suffered in a collision. It was almost impossible to repair vehicles with a bent car frames in the past. Today, customers should know that auto body repair shops use the most advanced alignment machines and sophisticated repair equipment to repair damaged car frames, so that it exceeds the original specs from the car manufacturer.

There is no question that the auto body industry is changing. The success of our business requires not only the right automotive expertise, but also the ability to provide excellent customer service that puts the customer at ease. Every step of the repair process provides an opportunity to build our reputation and encourage repeat and referral business.

 

If you have anything you would like us to help with please contact us now on 01733 687 101 or visit our website at Peterborough Body Repair.

 

Kind Regards,

Daniel Green

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